Conflict Management, Conflict Resolution & Conflict Transformation

A key element of healthy relationships is the ability to value difference and resolve conflict effectively. We create the space, mediate and provide the skills for respectful, dignified Difficult Conversations that restore trust.  Dispute resolution is a challenging process; both parties have to be interested in it!

MIRA has significant capability in conflict management, conflict resolution and conflict transformation at all levels.   We work with 9 stages of conflict with courage, respect, and dignity to nurture positive outcomes.  We offer a well-developed “tool box” to enable others to build the confidence to “fight fairly” and sustain healthy workplace relationships.

We create the space and time for conflict resolution and transformation.  People typically want resolution if they can see and understand the path to get there. Unresolved conflicts provide significant constraints in any organisation's pursuit of collaborative, accountable, high performance outcomes.  Put an end to sweeping it under the carpet!!  Our experience is that opening Pandora's Box can be transformative!  And we can stay with you on the journey.

Please contact us for more information or articles around Mediation, Dispsute Resolution, Conflict Management and Conflict Resolution.

Dean Anderson – Founder and CEO, Normark Landscapes.

"Stephen Hanman has made a brilliant impression with our business owners which are in the middle of a succession plan.  In any business, relations between managers / owners / staff / clients are critical.  If relations are not correct at the top i.e. people are not on the same page, big trouble will occur and will flow right through the whole business in a destructive manner!

Without correct relations there is no point in having ANY systems and processes because it will all break down like a pack of cards collapsing!

The foundation of all business’s - no matter how small or large is values and visions.   Everyone needs to be on the same page. These principals are critical; then aims and goals can flow down the organisation to departments and individual goals (or KPI’s).  The end result is pay off for owners, employees and clients –a win / win / win result.  These relations are what Stephen is very very good at and we all at Normark look forward to a long and productive relationship".

Matthew Rocke, CEO of Rocke Brothers Transport – Successful Business Growth, Restructure and Healthy Relationships.

Since establishing our business in 2003 we have grown steadily under the helm of the three Rocke Brothers. We managed our growth successfully over this time, but recently it became apparent that that the company had reached a stage where a complete revision of our structure was necessary and that an outsider would provide us with a fresh perspective.  Accordingly, we employed Stephen Hanman of MIRA Companions who provided a range of services.

First, he reviewed the company's structure and the roles of key staff. This culminated in him designing a new structure that not only addressed our current problems, but also provided a succession plan.

Second, he observed the relationships within our company and provided advice and assistance in achieving a movement from strained relationships to a healthier environment. In a family company this is a particularly difficult process, and Stephen should be particularly commended for the way he handled this

Third, he was a sounding board for ideas, both on an individual basis and during group workshops which he organised. Fourth, in order to clarify the strategic aims of our company and to re-place staff within the new structure in a way that afforded all parties maximum dignity and respect for their individual skill-sets, Stephen Hanman facilitated discussion amongst various groups that enabled all parties to put issues on the table in a healthy and respectful way and to take ownership of decisions that were eventually made.

Steve's assistance at this important time in our company's history ensured that we moved to the next phase of our development smoothly and with the minimum of upheaval.  We recommend him highly.

Brendan Bourke - CEO Penrite Oils

Stephen worked with Penrite, a family business, for an 18 month period. His engagement began with a supply chain benchmarking project. Following that he provided ongoing executive coaching to deliver improved customer and supply chain service while reducing the cost base. The coaching included development of strategic and one page plans and the establishment of a KPI performance system.

He also conducted change management activities with the senior management team for the implementation of a Sales and Operations Planning process.

Stephen also facilitated a strategic planning process that bought the board and management together to set the future direction. He was able to deliver on his objectives as he is competent in working in challenging situations, staying focused and naming issues as required.